Ordering & Policies

• Do you sell on Amazon?

  No, we don't. Amazon was not kind to many small retailers that provided necessary products through the pandemic. They shut down our account, did not pay us for what was sold through their platform, and retained our items. We are aware of many other companies that had the same experience. We are f...

• Shipping and Delivery Information

  Many of our products are made to order, requiring 1-2 weeks for production before shipping. Please note that estimated shipping times displayed in your cart only reflect transit time and do not include the time needed to create your custom-made items. Once your order ships, you’ll receive a track...

• What Is the Return and Exchange Policy?

  Super Undies accepts returns for all new unused product. New and unopened merchandise may be returned within 30 days of receipt for an exchange or refund of the merchandise cost (we are unable to reimburse shipping costs). Items must be returned in unused/unmarked/sellable condition. Return for ...