Returns, Exchanges & Refund
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Can I return a pair that is used?
Items must be unworn, unwashed, and in original packaging. • Items with pet hair, odors, stains, or damage cannot be returned. • Final sale items, courses, inserts, and shipping protection are not eligible for returns. -
Yes! Super Undies accepts returns for all new unused product. New and unopened merchandise may be returned within 30 days of receipt for an exchange or refund of the merchandise cost (we are unable to reimburse shipping costs). Items must be returned in unused/unmarked/sellable condition. Retur...
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How do I initiate a return or exchange?
1. Submit a request through our Returns Portal within 14 days of receiving your order. 2. Our team will review your request within 1-3 business days and send return instructions. 3. The portal gives you options on using our label or mailing it yourself. If you requested a label from us you’ll r... -
How long does it take to process a return?
Returns are processed within 3-5 business days after we receive the item. • Refunds will be issued to the original payment method, minus the restocking fee. • Store credit is issued as a gift card with no expiration. -
What if I live in the European Union?
If your order was shipped to the EU, you have a 14-day cooling-off period, allowing you to cancel or return your order for any reason. Items must be in new condition, unworn, with tags, and in original packaging. Notify us of your intention to return the order and request the shipping address. -
What if I’m unsure about sizing?
To avoid sizing issues, try one pair first before washing a multi-pack. This way, if the fit isn’t right, you can still return the others. -
Why is there a restocking fee on refunds?
The restocking fee helps cover operational costs, including: • Fair wages for our American workforce • Supporting work-at-home moms who craft our products • Shipping costs that we subsidized during the order process, and processing expenses To avoid the restocking fee, you can return for stor...