Shipping Stuff
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Do you offer discreet packaging?
We understand privacy is important. All orders are shipped in plain packaging with no product descriptions on the outside, however the return address does state "Super Undies." If this is a problem please drop us a note in the comments section of your order. -
Yes! We do ship internationally, but shipping times and costs vary by location. If you don’t see your country at checkout, feel free to reach out to us!
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Shipping time depends on the method you choose at checkout. Typical shipping times: • Standard Shipping: 4-8 business days • Expedited Shipping: 2-4 business days • International Shipping: Varies by country Our website gives you cost-based shipping options, which are subsidized by us. We choo...
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I sent my return back—when will I get my refund/store credit?
Once we receive your return, it typically takes 3-5 business days to process. You’ll get an email notification when your refund or store credit has been issued. If it’s been longer than that, feel free to check in with us! If you used the label we provided you, feel free to check the tracking fo... -
What if my order is delayed or hasn’t arrived?
If your tracking hasn’t updated in a few days or your package is taking longer than expected, first check with the shipping carrier. If your order seems lost, reach out to us and we’ll do our best to help resolve the issue! If you purchased shipping protection, a lost package is one that has sho... -
Our boys are in the warehouse shipping orders on Monday, Wednesday and Friday. This being said, orders that do not need to be made will ship within 1-3 business days. During peak times, it may take a little longer, but we work hard to get your order out as fast as possible. All of our products ...