If your tracking hasn’t updated in a few days or your package is taking longer than expected, first check with the shipping carrier. If your order seems lost, reach out to us and we’ll do our best to help resolve the issue!
If you purchased shipping protection, a lost package is one that has shown no movement for 3 weeks. We will replace your order if this is the case.
If you did not purchase shipping protection, you can make a claim directly with USPS or UPS. Your package automatically comes with $100 worth of insurance.
Mar 4, 2025